Shipping & Returns

Shop with confidence.

Free returns.

Free shipping over $150.

Learn about our shipping options, delivery times, and return policy. We offer free shipping on orders over $150, with domestic standard shipping (3-5 days) and express options available.

International shipping is available worldwide.

Our hassle-free 30-day return policy allows returns of unworn items for a full refund.

US customers receive free prepaid return labels. We also cover damaged, defective, or wrong items.

Shop with confidence knowing our return process is simple and customer-friendly.

Shipping Information

Domestic Shipping (United States)

Standard Shipping: $8

Arrives in 3-5 business days. Tracking provided.

Express Shipping: $20

Arrives in 1-2 business days. Tracking provided.

Free Standard Shipping

On all orders over $150. Automatically applied at checkout.

Processing Time

Orders placed Monday-Friday before 2pm EST ship the same day. Orders placed after 2pm or on weekends ship the following business day.

You'll receive a shipping confirmation email with tracking information once your order ships.

International Shipping

We ship worldwide! International shipping rates are calculated at checkout based on your destination and package weight.

Important to know:

International orders typically take 7-14 business days
Customs fees, import duties, and taxes are the responsibility of the customer
These fees are determined by your country and are not included in our shipping costs

Order Tracking

Once your order ships, you'll receive an email with your tracking number. Track your package anytime through the carrier's website or your account dashboard.

Order hasn't arrived?

Contact us at support@demodejewelry.com and we'll help locate it.

Shipping Restrictions

Currently, we cannot ship to PO boxes or APO/FPO addresses. Please provide a street address for delivery.

Our Return Policy

30-Day Returns

We want you to love your Dee Jewelry. If you're not completely satisfied, you can return unworn items within 30 days for a full refund.

Conditions for returns:

Items must be unworn and in original condition
All original packaging, tags, and materials included
Jewelry must show no signs of wear

Non-returnable items:

Custom or personalized pieces (unless defective)
Items marked as final sale
Earrings (for hygiene reasons)

Step 1: Email support@demodejewelry.com with your order number, the item(s) you're returning, and the reason (optional but helpful).

Step 2: We'll send you a prepaid return label via email.

Step 3: Pack items securely in original packaging.

Step 4: Attach the return label and drop off at the carrier.

Step 5: We'll process your refund within 5-7 business days of receiving your return.

US Customers: FREE

We provide a prepaid return label. No cost to you.

International Customers:

Return shipping costs are your responsibility. We recommend using a tracked service.

Refunds are processed to your original payment method within 5-7 business days of us receiving your return.

Please allow an additional 3-5 business days for the refund to appear in your account, depending on your bank.

We don't offer direct exchanges. Here's the easiest way to get a different item:

Return your original item for a refund (free US return shipping provided)
Place a new order for the item you want

This ensures you get your new piece as quickly as possible.

Damaged or Defective Items

We're so sorry if your item arrived damaged or defective. We'll make it right.

Contact us immediately at support@demodejewelry.com with:

Your order number
Photos of the damage or defect
A description of the issue

We'll send you a replacement or issue a full refund (including original shipping costs). Defective items can be returned beyond the 30-day return window.

Lost or Stolen Packages

If tracking shows your package was delivered but you haven't received it:

Check with neighbors, building management, or household members
Verify the shipping address on your order confirmation
Contact the carrier using your tracking number
Email us at support@demodejewelry.com if you still can't locate it

We'll work with you to resolve the situation.

Wrong Item Received

If you received the wrong item, contact us immediately at support@demodejewelry.com. We'll send you the correct item right away and provide a prepaid label for the incorrect item.